FREQUENTLY ASKED QUESTIONS ABOUT LETGEN
Letgen Biotech is an Izmir-based biotechnology company developing innovative solutions in molecular biology and genetics. Here you can find essential information about our company, which operates through international partnerships.
Letgen Biotech is a biotechnology company operating in molecular biology and genetics. We supply products in areas such as PCR, qPCR/Real-Time PCR, ELISA kits, and oligonucleotide synthesis.
We have been operating since 2019.
Head Office: Konak/Izmir (Ege Perla)
Distribution Center: Bornova/Izmir
Sales: Across Turkey, Baku, Tashkent
To deliver the most suitable product quickly and accurately, and to maximize customer benefit by following new technologies and providing innovative solutions.
Yes. We are the Turkey distributor for many global companies. Examples include IDvet, Norgen, Microsynth, GRISP, Loewe, Ratiolab, Qualiplante, and Gen-ial, among others.
Frequently Asked Questions about Products
Letgen Biotech offers a broad product portfolio tailored to the needs of molecular diagnostics and research laboratories. In this section, you can find detailed information about core product groups such as PCR, Real-Time PCR, ELISA kits, DNA/RNA purification solutions, laboratory instruments, and consumables.
Master Mix (PCR – qPCR), Commercial PCR kits, ELISA kits, NGS library preparation kits and consumables, Enzymes, Nucleic acid isolation and preservation, DNA electrophoresis and cloning, Oligonucleotide primers and probes, Life science plastics, Protein and cell research, Microbiology culture media, Instruments and spare parts, Buffers and solutions.
qPCR kits for food pathogens, GMOs, plant pathogens, and animal health research.
Our next-generation sequencing products are compatible with platforms such as Illumina and Oxford Nanopore.
We offer a broad portfolio, including the IDvet ELISA range for animal health/zoonotic applications and Loewe ELISA kits for plant health.
The site lists product- and brand-based items and codes (GRS PCR tubes/strips/plates, qPCR plates, sealing films, pipette tips, Falcon/microcentrifuge tubes, etc.); attributes such as sterility or DNase/RNase-free are specified in the product datasheets.
Per product and/or in the manufacturer’s technical documentation; access is provided upon request via our company’s contact channels.
We operate under the ISO 9001 quality assurance system. Among our key partners, Microsynth holds ISO/IEC 17025 accreditation as well as ISO 9001:2015, ISO 13485:2016, and GMP certifications; Norgen Biotek holds ISO 9001, ISO 13485, and GMP certifications.
Frequently Asked Questions about Sales & Support
Find all information about Letgen Biotech’s order processes, product delivery, and after-sales technical support, with customer satisfaction at the forefront. Our expert team aims to provide uninterrupted support to our users.
Quotation → order → shipment workflow; fast delivery and after-sales support are among the company’s core commitments. Contact: your account representative, phone, WhatsApp, and email. Additionally, you can request an online meeting with our expert team via the Schedule an Online Meeting section on our website.
Yes, we keep our most in-demand products constantly in stock. With our extensive storage network, we can deliver quickly without delays in your orders.
Thanks to inventory management, we aim for “the fastest delivery in the industry”; timelines may vary for project/special-order products.
Yes—this is one of our greatest strengths. We provide 24/7 technical support, instrument maintenance/application support, logistics, and quality control support.
Upon request, we provide pre- and post-sales technical training and on-site and online support for product applications.
Within the scope of the KVKK (Personal Data Protection Law), our company policies and privacy notices are published, and our legal counsel conducts audits twice a year.
Frequently Asked Questions about Distributorship & Partnerships
Explore collaboration opportunities with Letgen Biotech. This section answers questions about distributorship and dealership terms, national and international partnerships, and overseas sales opportunities.
If you would like to work with Letgen Bio’s dealer system, simply send your company profile to info@letgenbio.com. The relevant department will get back to you.
Letgen serves across Turkey and neighboring geographies through distributors and dealers. We welcome applications for specific regional requests.
Letgen offers the following benefits to its distributors:
- Fast delivery and robust inventory management
- 24/7 technical support and after-sales service
- A fair pricing policy audited by independent parties
- Technical consultancy before and after use
- Partnerships with global brands and an innovative, solution-oriented approach
Yes. Under the management of our experienced supply chain unit, we can ship worldwide under the requested Incoterms. Regions where we are particularly active: Central Asia, Arab countries, and North Africa.
Frequently Asked Questions about Research & Academic Collaborations
Explore scientific and academic collaboration opportunities with Letgen Biotech. This section answers questions about joint projects with universities, R&D support, national and international academic collaborations, and the use of products in scholarly publications.
Yes. Letgen is open to academic collaborations. We collaborate with universities, institutes, and researchers.
Yes. Together with our global solution partners, Letgen takes an active role in R&D projects and offers partnership opportunities.
Yes, we supply products for TÜBİTAK- and KOSGEB-supported projects. We also provide the necessary technical documentation aligned with project workflows.
If you use Letgen products in publications, please contact us directly for the correct citation format. Our academic team will share the appropriate format with you as soon as possible.
Certifications & Quality
Discover Letgen Biotech’s commitment to quality and assurance. In this section, you’ll find answers to questions about our national and international certifications, quality control processes, and our environmentally conscious, sustainability-focused policies.
Our company holds the ISO 9001:2015 Quality Management System certification. In addition, the manufacturers we collaborate with are GMP-certified.
At Letgen, we implement quality-focused practices such as flexible responses to customer needs, technical training, after-sales support, and independent pricing audits. This reflects the presence of a quality control mechanism throughout our processes.
Yes, our products are supplied in compliance with international quality standards.
Under the Letgen brand, we have adopted sustainable, eco-friendly approaches. We implement policies such as reducing our carbon footprint and eco-friendly planning in logistics processes.